The Desktop Support Technician is responsible for day to day support to end users in NY office for issues regarding windows/mac desktop/laptop, VPN, wireless setup, printer, copier, phone setup, audio-video system, Antivirus, office 2010/2016, Adobe CC, pdf, related issues. Position requires providing support to senior management.
This is a full time position at our New-York, NY offices.
Duties and Responsibilities
Configure and prepare windows Desktops, Laptops and setup user profile as per the standard procedure.
Configure and prepare Mac machine for Designer as per the standard procedure.
Troubleshoot and provide remote support to end users for any VPN related issues.
Troubleshoot any wireless connectivity issues for employee and guests.
Provide support to establish video calls between the offices as well as with outside vendors.
Install office 2010/2016/Adobe creative cloud/Any custom software as per standard procedure.
Install and setup Avaya desk phones and cell phones, basic telephone knowledge is a plus.
Troubleshoot issues on printers (HP, brother, Ricoh, Epson, canon) and open up a service ticket with vendor as and when needed. Keep inventory on toner or waste toner inventory.
Managed computer networks with Symantec Antivirus endpoint protection suite. Troubleshoot any virus issues and do the routine cleanup to maintain client machines.
Perform frequent Employee moves within the office based on requests from HR Dept.
Provide support to various branch offices, Satellite offices, retail stores, etc.
Liaise with other IT personnel for problem resolution.
Requirements and Qualifications
BS/BA in IT, Computer Science or relevant field
2 to 4 years of proven Hands-on PC Technician and Desktop support experience.
Basic understanding of AD, DNS, DHCP, wireless, Audio-Video system.
Very good communication skills; ability to multi-task handling multiple requests at the same time.
Highly self-motivated, responsible, able to work effectively under stress and deadlines.
Ability to establish and maintain effective working relationships with IT team members and end users.
Position would require lifting the PC, Mac machines during the Employee move.
Flexible timing with occasional after hours working as and when needed.